Online/Offline contracts for Automotive products
In the past few years, with the gradual development of communication and electronic technologies, remotely controlled automated plant communication and control systems were created.
The "Remote Diagnosis" contract was studied for this reason.
In case of anomalies, the customer can give access to the control and communication systems, in an extremely secure way, directly to specialized staff in Germany.
There are also "Hotline" phone assistance contracts for urgent requests of spare parts deliveries, to solve small anomalies or to request a dedicated support.
The "3DOnSite Maintenance" contract guarantees technical support for the supervisory system, to have the possibility to receive the updated software versions.